- All deliveries are shipped within 2 working days, subject to stock availability, dependent upon the level of service selected & once all monies due have been received & cleared.
- Orders must be placed before 14:00 to guarantee delivery within the specified working days.
- We may decline to deliver if; We believe it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicle.
- Products must be checked and signed for at the time of delivery. Any damages must be reported to the driver at the time of delivery, who will photograph the damage and report it back to ourselves. We will not be held responsible for damages not reported at time of delivery.
- Shipping in mainland UK will be via DX or our own Vehicles depending on the delivery address. We aim to provide a fair service & give the customer a choice so if you have any queries with regards shipping and handling or would like to combine multiple purchases please contact us & we will be happy to help minimise these costs.
- Unfortunately, we cannot specify a delivery time for your order. Deliveries going on our own transport will take place from 7am in the morning through to 6pm at night, Monday to Friday. DX deliveries will be between 7.30am in the morning until 6pm at night.
- Please note a signature will be required for all deliveries therefore you should be available to take receipt of your item for any delivery attempt. Please ensure the delivery address is accessible. We will not be able to deliver goods via stairs or lifts. We strongly advise that contractors are not engaged until delivery has been made, as we will not be responsible for costs incurred for contractors when delivery has not arrived.
- To avoid any unnecessary charges please make sure you are available to take delivery of your item at the delivery address which you specified when placing the order. You may specify a neighbour to take in your item but a signature will still be required. If the Delivery attempt is unsuccessful, the goods will be taken back to the depot until we are able to contact you with a revised date.
- While delays and missing items are unusual, when they do occur adequate time must be allowed for the delivery company to deliver or find missing items. Therefore, up to 7 working days are given before any replacement can be sent.
- On receipt of your order we will email you with your delivery date. Should this date be unsuitable, please reply to the email stating the date you would prefer. Deliveries are Monday – Friday only. (emails may take 24hrs)
- Weekends and Bank Holidays are not working days. Occasionally deliveries will be via carrier service therefore there will be delays, we will not be held responsible for these delays. Delivery charges are not refundable. We are unable to give times for delivery.
- All deliveries are subject to stock availability at time of order.
- Office hours are 8.30am - 4.00pm Monday to Friday
Returns and Refunds
- To return items you will be required to arrange and pay for the return within 30 working days of receiving the goods
- Products returned undamaged and in the original condition and packaging will be refunded within 30 days of receipt of the returned product. Please contact us prior to the return. Refund of delivery cost will only be where the item is faulty. We will not take responsibility for damage or loss of the goods whilst the products are being returned to us.
- You can contact us at [email protected]