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Cookie Policy

The purpose of The Skirting Board Shop Cookie Policy is to explain what Cookies are, why they are collected and what information cookies store.

What are Cookies?

Like most websites, The Skirting Board Shop website use cookies to collect information.  Cookies are small data files which are placed on your computer and devices including but not limited to smartphones and tablets as you browse this website.

Cookies allow web applications to respond to you as an individual, the web application can therefore tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies are also used to ‘remember’ when you computer or device accesses our website, they are essential for the effective operation of our websites and to help you shop on our website.  They are used to tailor the products and services offered and advertised to you on our website.

How we use Cookies

The Skirting Board Shop use cookies to enable us to deliver and measure online advertising that we believe is most relevant to you on our website, social media and other organisations websites.  These cookies may collect information about your online behaviour, such as your IP address, the website/search engine you arrived from and information about your purchase history or the content of your shopping basket. 

How Cookies are managed

The cookies stored on your computer and other devices when you success our website are designed by:

  -  Website developers on behalf of The Skirting Board Shop, necessary to allow purchases on our website

  -  Third party agencies who run advertisements on behalf of The Skirting Board Shop

Third Party Cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics, deliver advertisements and provide additional services:

Google Analytics 4: The Skirting Board Shop use Google Analytics to collect information and details of the website users behaviour patterns.  This data is solely used to analyse data about visitor numbers, demographics, pages viewed, products purchased and user journeys, this data is vital to enable us to make improvements to the website.  

We do not use cookies to collect or record any personal information, any data collected on Google Analytics is held for a period of 24 months and will be removed thereafter.

You can opt-out of Google Analytics using this tool from Google: https://tools.google.com/dlpage/gaoptout/

Live Chat: To enable us to help you on live chat it may on occasion be helpful to have your name and contact details.  This is the only information we will request on Live chat, if it becomes necessary to share sensitive information such as payment details, we will request alternative contact methods.  We will retain a copy of the transcript for training and reporting purposes only, retained transcripts will have any personal details anonymised.

Your live chat communication will be stored on the live chat platform for up to 120 days.

At the end of the live chat you will have the option to email yourself a copy of the transcript, alternatively you can copy and paste it.

Your live chat communication can only be viewed by specified live chat operators who are direct employees of The Skirting Board Shop, we do not use third party operatives.  We will not share any information from your live chat communication with anyone outside of our organisation.

Our live chat platform is provided by Zendesk, their privacy policy can be viewed here.

Managing your preferences

You can choose to accept or decline cookies on the pop up on our website or alternatively you can manage them using your browser settings.  You can find more detailed information about how you can manage Cookies through the browser’s help function.

If you choose to disable some or all Cookies, you may not be able to make full use of our Website.

All of our adverts clearly display the Adchoices icon, in line with IAB (Internet Advertising Bureau) guidelines, which provides more information on the details collected and used for internet advertising.  You can also directly control your preferences for receiving adverts from specific companies at the Your Online choices website.

Contact information

If you have any further questions as to how The Skirting Board Shop uses your personal data, please contact us:

Email: [email protected]

Post: The Skirting Board Shop, 35 Chancery Gate Business Centre, Soapstone Way, Irlam, Manchester, M44 6RA

If you are unhappy with the communication from The Skirting Board Shop, you have the right to lodge a complaint with the Information Commissioner’s Office.  Further details can be found on the website: www.ico.org.uk

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